Frequently Asked Questions
Get answers to common questions about our services, processes, and how we can help your business.
General
What services does TechPro Solutions offer?
We offer comprehensive IT services including managed IT support, cloud solutions (Azure, Microsoft 365), cybersecurity, digital transformation with Dynamics 365 and Power Platform, and infrastructure management.
Do you support businesses of all sizes?
Yes, we work with small and medium businesses, large enterprises, and everything in between. Our solutions are scalable and tailored to meet the specific needs of your organization.
Cloud Solutions
Can you help migrate our on-premises infrastructure to the cloud?
Yes, we specialize in cloud migration services using Microsoft Azure. We assess your current environment, design a migration strategy, and execute the migration with minimal disruption to your operations.
What are the benefits of moving to Microsoft 365?
Microsoft 365 provides enterprise-grade productivity tools, advanced security features, anywhere access, automatic updates, scalability, and reduced IT management overhead.
Pricing & Contracts
How is pricing structured?
We offer flexible pricing models including monthly managed services contracts, project-based pricing, and hybrid arrangements. Contact us for a customized quote based on your specific needs.
What is the typical contract length?
We typically offer 12-month contracts for managed services, but we can accommodate different terms based on your business requirements.
Managed IT Services
What is included in managed IT services?
Our managed IT services include 24/7 monitoring, helpdesk support, patch management, backup and disaster recovery, endpoint management, security monitoring, and proactive maintenance.
What is your response time for support requests?
We guarantee a response time of less than 15 minutes for critical issues and less than 2 hours for standard support requests. Our support team is available 24/7/365.
Security
How do you protect against cyber threats?
We use a multi-layered security approach including Microsoft Security Stack (Defender, Sentinel, Intune), regular security assessments, employee training, security monitoring, and incident response capabilities.
Do you provide compliance support?
Yes, we help organizations meet various compliance requirements including GDPR, HIPAA, ISO 27001, and industry-specific regulations through proper security controls and documentation.
